Archive for the ‘ Strategy ’ Category

NHL Playoff Activations

If you’re like most hockey fans, around mid-April you probably find yourself humming this song throughout your day. (Unless you’re from Vancouver, that is.) RocketXL’s Toronto team is no exception – and they’ve really outdone themselves extending the NHL Playoff Magic online: (info courtesy of Ian Barr)

The Stanley Cup Gets a Facebook Page
It only makes sense the greatest trophy in all of sports has its own Facebook Page. Filled with photos, history and facts featuring Lord Stanley. Check it out: https://www.facebook.com/stanleycup

Stanley Cup Playoffs Beard Battle!
Don’t want to get weird looks around the office while growing a Playoff beard. You don’t have to! Pick the team you’re cheering for during the Stanley Cup Playoffs and upload your virtual beard. Every time your team wins, you can return for a bigger one. More your team wins, bushier the beard! https://www.facebook.com/NHL/app_284975218247811?ref=ts

NHL Playoffs Postcard!
As a tie-in with the Visa – Hockey Love Hurts program in Canada (unbranded outside of Canada) you can send a condolence postcard to a buddy who’s team didn’t make or has been eliminated from the Plaoyoffs. Nothing makes you feel better than needling your friend when their team just didn’t cut it. https://www.facebook.com/NHL/app_201744386604967?ref=ts 

Discovery Day with the Cup:
In conjunction with Discover’s Win a Day with the cup campaign (U.S.), we asked fans what their perfect day with the Cup would entail. The app allowed them to vote on different things they’d do with the Stanley Cup in the morning, afternoon, and evening. An infographic will follow featuring an NHL fan’s “perfect day with the cup”.

Geico Cup Crazy Twitter Visualizer
A Twitter Visualizer that lives in Facebook and allows you to follow: GEICO Cup Crazy contests, Playoff game reaction in realtime, Event and Insiders and the noisiest fans on Twitter by team. https://www.facebook.com/NHL/app_110648182377388?ref=ts

All of their hard work has not gone unnoticed, with a couple of top-notch write-ups being featured on sites like Mashable and Instagram’s blog.

So grab a Molson and a hot dog, sit back, and peruse some of Toronto’s latest projects because… we smell a WEBBY in the making!

 

 

Clicks and Cravings: Social Media and our Relationship with Food

 

Remember back when you were a child, backing cookies with mom, or grandma? The aroma in the air, the taste of stolen bites of cookie dough? Chances were, the cookie recipe you were using with Mom was something she had gotten from a close friend, maybe even her own mom, or was recommended by one.

Enter the digital age. The way Americans source recipes, think about food, plan our meals, and learn to cook has drastically changed, according to a new study: Clicks & Cravings: The Impact of Social Technology on Food Culture. In a survey of more than 1,600 US adults, almost half reported learning about food and recipes via social networking sites, and 40% learn about food via websites, apps or blogs. This marks a dramatic shift from the sensory food experience that dominated our learning (relying on smell and taste) to a new, rational one: What’s on the label? What are the ingredients? What does it look like? By relying on digital and social media, we’re inadvertently “crowdsourcing” our food before we decide what to eat, make, or buy.

So what does this mean for food and grocery brands online? Engaging with consumers needs to go beyond a collection of fans and followers and into the realm of meaningful conversations and emotional connections. The payoff to this approach is the creation of brand advocates and a connection that will drive influence. The study groups consumers’ engagement with grocery brands online into three categories:

- Spectators: The largest group, using social media as an extension of family and friends, looking for recipes, information, and good deals.

- Dreamers: Content curators leveraging social networks and looking to increase their influence.

- Doers: The core of food-related social media, creating content that inspires followers.

By keeping these consumer groups in mind, grocery brands can create a variety of content to appeal to each of these consumer segments. Posting recipes, for example, will engage the Spectators, but offering consumers the opportunity to share their own recipes will inspire the Dreamers and Doers.

The bottom line? The shift in consumer behavior has provide a lot of opportunity for grocery brands online. A clear strategy incorporating different consumer values will pay off with emotionally connected advocates and ultimately, brand loyalty.

A Chat With Tidal Labs

 

We love start-ups; between the innovation, entrepreneurialism, and fearlessness, they define what the web is about. We were lucky enough to chat with Matt Myers, founder of Tidal Labs. If you’re not familiar, Tidal Labs is a platform that works with over 3,000 influential bloggers across an array of topics – from the popular to the more unique, like home-brewing – to create content that publishers and brands can utilize across their networks. Not only does this allow brands to amplify their message, it’s also a great opportunity for bloggers to be seen, in effect increasing their influence within a community. With the shift in media continuing to move from print to online, Tidal Labs is one to keep an eye on. For more information on Tidal Labs, how they feel about bloggers impacting traditional journalism and more, check out the below:

1. How did the idea for Tidal Labs come about, and how did you get started?

We started in ’09 when more and more companies were looking to sort through users online based upon their “influence.” We built profiling tools that learned about people based upon what they were talking about online. At first we used this discovery to find the best people to give free products to, and to track what they were saying. But soon we realized that there was great untapped potential in sorting through what people are already talking about online; food, fashion, music, the topics that people truly love.

2. How do you get bloggers involved in particular campaigns? Is there certain criteria that has to be met before a blogger can work on a particular project, and have you seen that bloggers are excited to be a part of what you’re doing?

The Tidal network now has over 3,000 influential bloggers passionate about a wide variety of topics. Everything from scuba diving to home-brewing. We first screen to ensure contributors are legitimate, and profile their interests, and influence within those interests. We then offer our members the opportunity to be in communities that are a good fit for them, and to have their content appear across the web. This is a great way to go from hundreds of readers to thousands.

3. How do you see bloggers impacting marketing campaigns, and do you feel they’ll replace the more traditional journalist even more so in the years to come?

We’re in the middle of a 5 year shift where publishers and brands are moving onto each others turf. Brands have been collecting Facebook likes, Twitter followers, and now need to keep their followers engaged. Major brands like Kraft and Coca-Cola have earmarked 25% of their marketing budgets to content creation. They’ve become publishers. Meanwhile as money shifts away from media, publishers have to be innovative about creating great editorial for less, and finding new streams of revenue through commerce.

Both of these trends mean that no longer is it the editors, the elite, who will be in control going forward. Bloggers (and all those talking online) will often be the source for even large media companies whose brands are becoming umbrellas to curate content. They’ll also hold increasing sway with big brands.

4. What do you feel is the biggest advantage in partnering with Tidal on a campaign?

Our machine-learning technology makes it easy to find the most interesting of what are network is talking about online, for almost any topic. Because we work not just with brands, but also with leading publishers, like Condé Nast and Bob Vila, we have the best network of passionate people, and editorial-quality organic content.

5. What are your future plans for Tidal? Any plans to expand into other platforms, i.e., Google+, Tumblr, Pinterest, etc.?

We pull from everywhere but are definitely looking to push into more outlets. We’ll be growing from thousands to tens of thousands of contributors, allowing us to reach into every topic under the sun. As we do we want to integrate with every platform where people are getting content; tablets, Facebook, Google+, Tumblr and every new technology yet to come.

6. As part of the fourth class of new accelerator First Growth, the same network that has provided guidance to successful tech startups such as Birchbox and 20×200, what advice would you give to aspiring entrepreneurs?

They indeed do have some illustrious alumni, and an amazing set of advisors versed in every part of starting a business. The advice we follow, and tell other entrepreneurs, is that espoused by Paul Graham, “just don’t die.” (paulgraham.com/really.html) Startups are a long road. It generally takes years before you become an “overnight success.” This can be hard if you don’t have much of a nest egg to fall back on. So be scrappy, create multiple streams of income for yourself as you grow the revenue of your business. And just keep on it. If you’re smart, persistent and onto something interesting you’ll make a great life for yourself.

Polyvore x Cover Girl

 

Color us excited for this one: Polyvore meets Cover Girl! Two of my personal favorites, fashion and beauty, are teaming up for one of the more interesting Polyvore activations I’ve seen to date. Polyvore, the site where you can mix and match your favorite items and play the role of stylist, is teaming up with Cover Girl for an exciting, and ultimately really cohesive, partnership. As Racked says, the two brands are set to co-sponsor a live fashion show – presumably using Cover Girl makeup to get everyone model ready – during Fashion Week featuring four young FIT alums. The models for the show are going to be style bloggers – who at this point are TBD – so there’s great potential for ongoing coverage of this collab throughout Fashion Week. The best part is that the Polyvore community also gets something fun out of this; they’ll be able to view the four collections online prior to the show and create their own looks using these designs. Each designer will then pick their favorite looks and the final winners will fly to New York to watch the show in person. Will this be the new way for brands to leverage social partners during NYFW? Stay tuned to Polyvore for ongoing news, as well as to participate! 


Are You Really Listening to Your Customers?

Over the course of my career I’ve sat in thousands of brand briefs and background presentations for global brands. Each brief structures what the brand stands for and who its audience is while carefully breaking down its target demographic and what appeals to them. Insert a brand promise and the ‘reason to believe’ and, well, you get the start of a potential ‘agency brief’ to start developing ideas (I’m completely oversimplifying the process, but you get the drift).

A little skeleton that most won’t mention is that many brands struggle to articulate what their actual demographic breakdown is or to provide insights into the profile of brand x’s profile user which can make it difficult to build insight-driven ideas. In some instances, said company or brand’s budget is too small to conduct local market research which results in the brand relying on outdated consumer data, global e-reports and whatever else can be ‘googled’ leading up to plan development. And who can blame them?

An often overlooked approach for insightful ideas that can spur creative marketing concepts is the realm of active listening, or in some instances where a brand reacts almost instantly to user feedback, it’s called real-time marketing (yes, we’re a clever bunch of industry wordsmiths).

Here are 3 ways to tap into amazing insights that can fuel creative ideas and increase your campaign’s relevance for your end consumer. Note, I’ve purposely left out ‘Crowdsourcing’ because I think it’s an incredibly overused industry term that is often incorrectly represented.

              1. Leverage your customer care centre

As simple as it may seem, this is often overlooked. Your frontline customer care centre deals with the compliments and complaints that matter most. Recognizing patterns in feedback can yield tremendous ideas.

Example: Our client Halls noticed a pattern of users were giving positive feedback about the product’s effectiveness in relieving short-term allergy symptoms between the time allergy sufferers took their medicine and when it effectively kicked in. We conducted an influencer analysis to identify allergy sufferers across North American and then created an outreach campaign to educate them. In just three months, we were able to generate considerable awareness based on this insight to support their new product line.

  1. 2. Have your digital community manager conduct real-time marketing

Example: As social media agency of record for the NHL, our community manager often catches interesting patterns that generate real-time marketing opportunities. Last October, our Facebook community posted a few pumpkins with team carvings on them. Within a few days, we built a campaign asking fans to submit their team-inspired pumpkins for a chance to win NHL gear. Aside from time invested, the creative efforts of community management resulted in a low-cost real-time marketing initiative that generated incredible ROI and community engagement metrics. It’s now being leveraged as a year-over-year initiative to drive fan engagement in social and .com.

           3. Use social media insights from one campaign to re-energize it the next year

Example: It’s rare that clients will run a similar campaign year-over-year, but it happens particularly often in the confectionary space where promotions can be huge sales drivers. Example: Tim Horton’s ‘Roll up the Rim’ or McDonald’s Monopoly.

We’re fortunate enough to be the social media AOR for Caramilk and worked on the highly successful Keys to the Secret Campaign. During last year’s campaign, we noticed that ‘key hunters’ were organically posting unbarring videos to social media channels. If you’ve seen this year’s campaign on Facebook or TV, you’ll notice the creative is all around ‘unbarring’. For the record, this year’s campaign is outperforming last year’s. It’s also more heavily based on real-time user insight.

In closing, we need to get better as an industry at listening and adapting to real-time insights that can fuel innovative ideas and make our creative executions stronger. The end result will be timely, relevant and highly effective campaigns that deliver better engagement and brand equity.

Have another great example you’ve done? Share below.

 

Marketing An Invisible Video: Do “Unlisted” Videos Work?

A few months ago, YouTube released a new Share setting for their videos.  This new functionality lets users post their video and send links to it, yet videos will not appear in any search settings. If a link is passed along to others, it still works, but it prevents people from stumbling upon it.  This allows users to post personal videos and control who they send it to, lending a sense of exclusivity to the content.

Nowadays, it seems that brands are trying to use this “Unlisted” setting to their advantage.  For example, K-Swiss recently launched the newest extension of their campaign involving Kenny Powers, a character created by comedian/actor Danny McBride for HBO’s Eastbound & Down.  The brand posted a 90-second clip of the spokesman introducing the new faces of K-Swiss on their YouTube page.  Then, two days later, they partnered with VBS TV to post a 5-minute, uncensored version of the video, which was “Unlisted.”  To date, the video has generated over 700,000 views, with most of the views coming on the first day.  K-Swiss relied on fans to spread the video virally across the internet (I posted the video to my Facebook page), but because the video was unlisted, it still held a sense of exclusivity for VBS TV and their viewers.

My question is this: is this an effective marketing tool?  Does posting an “Unlisted” video make for more effective viral spread?  In my opinion, not exactly.  With many of our blogger outreaches, sites want to give their readers something they won’t see anywhere else, so the “Unlisted” setting helps provide this to sites in an inexpensive way that also does not inhibit the video’s viral spread.  However, it is much easier for fans to say “did you see this video? Search [term], and it should pop up,” as opposed to return to the origin of the video, get the link and remember to send it to your friend.

Furthermore, fans on the internet are smart; they’ll get around it somehow.  The day after the K-Swiss video aired, an unofficial page posted the uncensored video in all its public glory.  This video has generated over 1.4 million views on YouTube, and similar videos have generated 72K more views.  It seems that fans will find a way to view the content if they find it compelling enough.

Take a look at the following graphs.  The first shows the number of views over time for the “Unlisted” video, and the second for the public video:

Regardless of setting, both videos reached the 500K views mark in about the same amount of time.  However, the public video saw higher sustained growth over time compared to the “Unlisted one.

In conclusion, “Unlisted” videos can come in handy for bloggers looking to spread exclusive content before anyone else, but the true spread of a video comes from compelling content.  Exclusivity may make you feel like a VIP, but in social media, content is king.

Here’s the unlisted version of the video (NSFW for language).  Watch it on YouTube to see the “unlisted” callout:

Social Campaign Tips: Dove vs. Green Lantern

 

Marketing via social media is omnipresent these days.  You are being marketed to left and right, and many times you do not even know it! The bad marketing practically shouts the message at you while the great marketing is subversive magic. We want to focus on the “great” within this post, and highlight some top-line tactics we have seen success with when marketing via various social media channels.

So let’s get down to it then. We work on a pretty wide array of accounts at Rocket XL, everything from Mexican soda and hot sauce to video games and consumer packaged goods (which I’ll refer to as CPG from here on out for all intents and purposes).  And I know you are thinking, ”How do those clever people try and influence me to buy the product they’re touting, simply through using social media as a vehicle?” Read more

Study Reveals What Times Facebook Users Are Most Active

Interesting study on Facebook user activity.  May be wise to consider tweaking your status update schedule so you can attain more impressions & better feedback rates. Read more

66% of Respondents Refuse Foursquare (Privacy)

Among other things.

Perhaps most noteworthy: 66% of the respondents said they won’t use any mobile social network technology that alerts other people to their location — e.g., Foursquare — out of concern for their personal privacy and security.

http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=127224

Nielsen/Facebook Study Shows Social Gives a Quantifiable Lift to Advertising

Great article from MediaPost today.  Facebook & Nielsen released a joint study, which shows that Social has a quantifiable impact on advertising.  The case study involved Facebook Homepage Ads and measured recall, awareness, and purchase intent.

Topline findings:  when somebody sees an ad for a brand, PLUS an organic post about the brand from their friends in their news feed, recall increases 3x vs. if they didn’t see the organic post.   And when Social Activity was incorporated in the ad (“Craig Howe Likes This”), their purchase intent increased 4x those who just saw an ad without any social activity.

Read more here:
http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=126821