Archive for the ‘ Statistics ’ Category

Google+: The Unlikely Hero

Try this exercise: when I say “three social networks,” which come to mind? Facebook? Twitter? Pinterest? Maybe LinkedIn or YouTube?  Those were the sites that came to mind for me.  What is more important for purposes of this conversation is a site that may not have come to mind: Google+.  In June 2011, Google launched their response to Facebook, and fan reception was somewhat underwhelming.  Even despite a re-design in April 2012 that allowed for better page navigation, Google+ has remained an afterthought to many of its users.  Or has it?

According to the Global Web Index (managed by UK market research firm Trendstream), Google+ actually ranks second among all social networks in Number of Active Users & Monthly Active Usage, beating out Twitter and every other network with the exception of Facebook.  Their findings indicate that Google+ grew to over 343 million Active Users in 2012 (a 27% increase from 2011), and over 25% of those fans visit the site at least once per month.

The findings certainly surprise users who feel that Google+ fell by the wayside shortly after its release.  I personally created a profile on the network but have failed to update it in months.  However, it is important to consider the two main areas that drive Google+’s growth:

1. Google’s integration between products

When I signed up for YouTube, Google required that I use my Gmail account to do so versus any other.  When I signed up for my Google+ page, I was required to use the same Gmail account.  And just like that, all 3 platforms became linked to one another on purpose.  Now, when I access YouTube, my feed looks like this:

What’s important to note is that I do not connect with these users on YouTube; I connect through Google+.  Also, these videos appear on my YouTube feed as a result of my friends’ actions on Google+ (not on YouTube).  Therefore, I engage with friends’ content from Google+ without accessing the site at all.

Now I did not opt-in to this “feature,” but I indirectly help drive the active user count on Google+ without even knowing it!  This type of functionality will certainly affect other Google offerings, with search results featuring recommended results based on your Google+ network.

2. Growth outside of the U.S.

By looking at the below graph, the evidence is clear: growth among a number of global markets helps Google+ dramatically.

Although the U.S. presence grew moderately by about 75%, markets outside of North America have driven much of the growth for the social network.  This can be attributed to Google’s global reach (which trumps the usage stateside) and the continued dominance of Android phones in the global market.

With numbers like this, the message is clear: do not ignore Google+, ESPECIALLY if you’re a Global brand.  I am not saying that brands need to customize campaigns to Google+ just yet (Facebook will suffice for that), but much of the content brands create for Facebook & Twitter posts can also be easily broadcast on a branded Google+ channel.  Will your number of fans rise meteorically?  Not necessarily.  However, those posts will help brands appear in Google search results and YouTube pages (among other products), so the reach of your custom branded content already increases by at least 300%.  A brand will take that type of performance any day!

(Continued reading here and here)

Boosting Facebook Engagement

For anyone who’s ever managed or assisted someone that’s managed a community, you know that while a rigorous posting schedule is a solid strategy for boosting fan engagement on Facebook, it’s easy to get stuck in a rut, post-wise. It helps to have a few quick tips and stats at your fingertips to provide a fresh perspective on brand updates and give your overall interaction numbers a little jump-start.

Luckily, our friends at Buddy Media understand this, and they’ve distilled 2 weeks of post statistics from more than 200 major brands down to a few simple tips to improve Facebook engagement:

1) Posts containing 80 or fewer characters had higher engagement rates than posts longer than 80 characters (and yet less than 20% of all posts studied were this short!)

2) Brand posts outside of business hours showed 20% higher engagement on average (but more than 60% go live during business hours)

3) Thursdays and Fridays showed the highest rates of engagement overall

4) The lowest rates of engagement came on Saturdays

 

 

 

 

 

 

 

5) Words like “event” and “winning” boosted engagement higher than “contests” and “promotions”

6) Posts ending in questions are good, but posts ending in questions that ask “where”, “when”, “would”, and “should” (rather than “why) are better

Next time you’re looking to change up your posting routine, consider employing 1 or more of these strategies and see how your own community responds!

 

Effect of publication time on engagement

“It was the best of times, it was the worst of times…” could refer to the plight of the French peasantry, but taken out of context Dickens could also be referring to Monday at 1:00pm ET and any day after 8:00pm ET, respectively. Yes, these are the actual best and worst times to post on Facebook and Twitter.

Bit.ly released new data based on wide usage of its links-shortening service showing the best and worst times and dates for sharing, as well as a few other tidbits, as written up by Mashable:

  • Best time to get a link clicked on Twitter: Mondays, between 1:00pm-3:00pm ET
  • Worst time to Tweet with a link: Any day after 8:00pm ET, and after 3:00pm ET on Fridays
  • Half-life of a link posted on Twitter: 2.8 hours
  • Best time to post on Facebook: Wednesday at 3:00pm
  • Best time to post links on Facebook: Any day between 1:00pm-4:00pm
  • Worst times to post on Facebook: After 8:00pm and before 8:00am
  • Facebook traffic peaks: Between 11:00am and 4:00pm
  • Best times to post on Tumblr: Anytime AFTER 4:00pm, best traffic is gotten after 7:00pm ET
  • Best day for Tumblr? Friday evenings.

While it’s useful to see the data displayed simply like this, any account manager with his/her salt can tell you that it varies widely from community to community, and your best bet is to Know Your Fans. Know what gets them clicking and when, and how. For example, take a look at the two “engagement by times of day” charts below from 2 CPG food brands here:

Brand A:

 

 

 

 

 

 

 

Brand B:

 

 

 

 

 

 

 

However, if you’re feeling like you’re in a bit of a rut with your community, the suggested times and days above might be some good tests for shaking things up a bit.

What do you think? Do you notice differences in posting times and days from community to community?

The Role of Social Media in Sports

From players putting Twitter handles on jerseys to the instant supersaturation of “Linsanity”, it’s apparent that social media has been playing an increasingly large role in the world of sports. 80% of home viewers and 63% of spectators at live events check social media channels to gain insights during the game. The NFL draft will never be the same, and Missisippi State just put a hashtag in their end-zone. So how do players, clubs, and sponsors alike get the most out of the technology, while at the same time minimizing risk?

Some teams and clubs have embraced it – MLB saw a 36% jump in All-Star ballots cast after launching an aggressive Twitter campaign – while others shy away, like the Danish national soccer team, who put a total ban on players interacting with friends and fans via social media for fear of giving away strategies ahead of the UEFA EURO 2012 tournament.

For what it’s worth, despite the fact that the 2012 Olympics are being touted as the “world’s first social media Olympics”, the officials there are cracking down hard with stringent policies restricting athlete, sponsor, and even spectator social media use – demonstrating that once again, policy-makers are lagging when compared to real-world social media use.

What are some factors that have come into play as you’ve pitched, planned, and executed campaigns centered around a sports brand or sponsor? Were the brand executives risk-takers, eagerly embracing new technologies and techniques, or were they cautious, following “tried and true” methods and learning from others’ mistakes?

 

[Infographic] iPhone vs. Android: The Social App Activities That Set Users Apart

Mashable pushed out another interesting infographic this week. Check out the stats below on how iPhone and Android users compare on social app usage. No surprise, Facebook accounts for an average of 10% of all data used by iPhone users and 5% of all data used by Android users.

Social Media User Habits

Here’s a phenomenal social media info graphic, courtesy of the fine folks at Ragan.com

Some of the Facebook stats (particularly the countries) are pretty surprising, but the low stats on Twitter probably aren’t too surprising.

 

 

Gen Y Digital Behavior

Another chapter in our on-going study of the habits of millennials online.  Here’s a quick re-fresher – Millennials (aka Gen Y) are generally anyone in between the ages of 18 and 34.  A broader definition here: http://en.wikipedia.org/wiki/Generation_Y

Ok so back to the data, we’ve come across some interesting stats lately that I thought I’d share.  Some of these are pretty amazing.

- Receive 40 phone calls per day

- 150 IM’s per day

- 80 Social Networking notifications per day

- 250 emails per day

- 75 texts per day

- Spend 2 hours per day on Facebook

- Milllenials watch less than half as much TV as Gen X

-Their purchases are 30% more influenced by friends as compared to Gen X

And probably the most amazing one of them all…..Millennials spend over 20 hours a day using media!

 

Study Reveals What Times Facebook Users Are Most Active

Interesting study on Facebook user activity.  May be wise to consider tweaking your status update schedule so you can attain more impressions & better feedback rates. Read more

Social Networking Doubles among Seniors and Boomers

SocialNetworking + Seniors/Boomers

Morgan Stanley vs. The Internet

One of the best presentations I’ve seen at Internet week thus far, these are the crunchiest numbers I’ve seen in a long time. Some of these graphs even answer some questions we’ve had to research ourselves. While the presentation is bland, don’t think that means these figures don’t mean anything.

Of particular interest is slide 25, stating that there’s a ~$50B hole that ad spends are totally missing by not partitioning the web off as an important destination when it’s the only media where consumers are spending more time in comparison to paying attention to traditional media.

Download if you love numbers:

Morgan Stanley Research – Internet Trends 2010